"Dead" Chromebook Troubleshooting

Created by Artemis Murray, Modified on Mon, 22 May, 2023 at 11:38 AM by Artemis Murray

Sometimes a chromebook will appear to be completely dead, this is common if it loses power or is forced off during an update.

Follow these steps to see if it can be brought back to life.


    1) Press the power and reset buttons at the same time.

   You should see the screen come back on.   



    2) Plug the device into a known working power cord.

    You should see a blinking light on the side of the computer when you plug it in.
    Wait for it to change, if you see no change after around an hour, try step 1 again.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article